Privacy Policy

1. Introduction

This Privacy Policy explains how Speed Net Khulna collects, uses, stores, and protects data processed through the Facebook Page AI Agent service. This service helps authorized page owners connect their Facebook Pages, receive message and comment events, and generate business replies.

2. Data We Collect

We may collect Facebook account identifiers, Facebook Page identifiers, page names, public page metadata, incoming message content, incoming comment content, generated reply text, and technical logs required to operate, secure, and improve the service.

3. How We Use Data

We use this data to authenticate users, connect authorized Facebook Pages, receive webhook events, generate suggested or automatic replies, maintain service history, detect abuse, troubleshoot issues, and comply with legal obligations.

4. Legal Basis and Permissions

We only process Facebook data made available through permissions granted by the page owner or administrator and through Meta platform features approved for the application. We do not intentionally access data beyond the scope required to operate the service.

5. Data Sharing

We do not sell personal data. Data may be processed by our hosting, infrastructure, analytics, or AI service providers strictly for service delivery, security, maintenance, and support. We may disclose information when required by law or to protect our rights and systems.

6. AI Processing

When AI reply generation is enabled, message or comment content may be processed by an AI model or local AI system selected by the service operator. Operators are responsible for reviewing and configuring AI behavior for their business use case.

7. Data Retention

We retain operational data only for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and comply with law. Data may be deleted or anonymized when no longer needed.

8. Security

We use reasonable administrative, technical, and organizational measures to protect data from unauthorized access, misuse, disclosure, alteration, or loss. However, no internet-based system can be guaranteed to be fully secure.

9. User Rights

Authorized customers may request access, correction, deletion, or disconnection of their connected page data, subject to legal and operational limitations. Facebook users may also exercise applicable rights through Meta's own privacy controls where relevant.

10. Third-Party Platforms

This service depends on third-party platforms including Meta/Facebook and may depend on hosting or AI providers. Their services are governed by their own policies and terms, and we are not responsible for their independent practices.

11. Children's Privacy

This service is not intended for children under the age required by applicable law, and we do not knowingly design the service to collect children's data outside the normal operation of connected business communication channels.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions become effective when published on this page. Continued use of the service after publication means acceptance of the revised policy.

13. Contact

For privacy-related questions or data requests, contact Speed Net Khulna through the official business contact channels associated with this service.